You have made the payment and want to receive access. When you receive access depends on the method of payment:
- iDEAL, within 1 hour of transfer
- SMS, within 1 hour of sending
- Bank transfer: As soon as your payment has been credited to our account, your payment is processed automatically between 09:00 and 10:00 am (CET) the following day. Subsequently, you will receive an e-mail with your login details.
NOTE: Bank wire transfers completed on Fridays are processed the following Monday. Bank wire transfers completed during the weekend and on Mondays are processed the following Tuesday. If the next Monday and/or Tuesday are a bank holiday, the payment will be processed the next business day.
Continuation payments
Respectively 7 days, 3 days and 1 day before your account expires, you will receive a non-binding reminder e-mail with instructions on how to perform a continuation payment.
NOTE: Bank wire transfers completed on Fridays are processed the following Monday. Bank wire transfers completed during the weekend and on Mondays are processed the following Tuesday. If the next Monday and/or Tuesday are a bank holiday, the payment will be processed the next business day.
Payment has been completed, but no access Please contact the helpdesk using the technical support form. Ensure that you have the payment details ready or clearly state them in your e-mail.
NOTE: Bank wire transfers completed on Fridays are processed the following Monday. Bank wire transfers completed during the weekend and on Mondays are processed the following Tuesday. If the next Monday and/or Tuesday are a bank holiday, the payment will be processed the next business day.
