​Troubleshooting Eweka Connection Issues

If you're experiencing connection issues with Eweka, follow these steps to resolve the problem:​

1. Verify Server Status

Check the current status of Eweka's news server on their Service Status page. This will inform you of any ongoing issues that might affect connectivity.​

2. Confirm Login Details

Ensure your login credentials are accurate:

• Username and Password: Manually enter your password to avoid potential errors from copy-pasting, as it is case-sensitive.​

• Server Address: Verify that the server address in your newsreader's settings matches Eweka's current server information.

You can review and update your account details here.​

3. Inspect Local Network and Software

If the server status is normal and your credentials are correct, consider the following:

• Internet Provider: Contact your Internet Service Provider to ensure there are no outages or maintenance activities affecting your connection.​

• Firewall and Antivirus: Temporarily disable your firewall or antivirus software to check if they're blocking the connection. Remember to re-enable them after testing.​

• Router and Modem: Restart your router and modem by unplugging them for a few seconds and then plugging them back in.​

4. Review Newsreader Configuration

Misconfigurations in your newsreader can lead to connection problems:​

• Server Settings: Ensure the server address, port number, and encryption settings align with Eweka's recommendations.​

• Connections Limit: Verify that the number of simultaneous connections in your newsreader does not exceed Eweka's allowed limit.​

• Software Updates: Ensure your newsreader software is up-to-date, as outdated versions may have compatibility issues.​

5. Test with an Alternative Newsreader

To rule out issues specific to your current newsreader, try connecting using a different one. For instance, Newslazer is compatible with Eweka and can serve as a good alternative.​

6. Contact Eweka Support

If the problem persists after performing the above steps, reach out to Eweka's support team for further assistance.