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Home > Payment Questions > Are you able to release the pre-authorization from my credit card or debit card?
Are you able to release the pre-authorization from my credit card or debit card?
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All pre-authorization holds can only be withdrawn by the bank that issued the credit card.  This means that the pre-authorization timetable is controlled by your credit / debit card company and not us.  In our experience, most credit holds are withdrawn within 72 hours of the charge being posted to the account.  If your bank takes longer to remove the hold, we suggest contacting them to initiate the removal process.

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