Troubleshooting Eweka Support Ticket Submission Issues

If you're unable to create a support ticket on Eweka's platform, the issue may stem from an active pop-up blocker. Pop-up blockers can prevent essential support forms from displaying correctly. To resolve this:

Disable Pop-up Blockers

Pop-up blockers in web browsers and security software can interfere with the ticket submission process. Follow these steps to disable pop-up blockers in different browsers:

Google Chrome

Open Chrome and click the three-dot menu in the top-right corner.

Select Settings > Privacy and security > Site settings.

Scroll down and click Pop-ups and redirects.

Toggle the setting to Allowed or add help.eweka.nl to the allowed sites list.

Mozilla Firefox

Open Firefox and click the three-line menu in the top-right corner.
Select Settings > Privacy & Security.

Scroll down to the Permissions section and click Exceptions.

Add help.eweka.nl.

Microsoft Edge

Open Edge and click the three-dot menu in the top-right corner.

Select Settings > Cookies and site permissions.
Click Pop-ups and redirects.

Click the Allow button

Add help.eweka.nl to the allowed list.

Safari (Mac)

Open Safari and click Safari in the top menu.

Select Settings > Websites.

Click Pop-up Windows in the left sidebar.
Set the drop-down menu for help.eweka.nl to Allow.

Retry Ticket Submission

After disabling the pop-up blocker, attempt to submit your support ticket again.

If the problem persists, consider using an alternative web browser or device to access the support form. Additionally, ensure your browser is updated to the latest version, as outdated browsers can sometimes cause compatibility issues.