Error 11001: Unable to Connect to Eweka Servers on Ports 119, 563, 443

Error 11001 indicates that your newsreader cannot establish a connection to Eweka’s servers. This issue may stem from incorrect settings, security software interference, or network-related problems. Follow the steps below to troubleshoot and resolve the issue.

1. Verify the Server Address

Check that your newsreader is using the correct server address. If necessary, remove the existing server entry and re-enter it. You can find the correct server details on Eweka’s support page.

2. Check Security Software

Antivirus programs, firewalls, or network security tools might be blocking the connection. Temporarily disable them and attempt to reconnect. Additionally, review firewall settings on your router or modem to allow traffic to Eweka’s servers.

3. Re-authorize the Newsreader in Your Firewall

After security software updates, firewalls may require applications to be re-approved. If you recently updated or changed security software, re-add your newsreader to the list of permitted applications.

4. Try a Different Newsreader

To determine whether the issue is related to your current newsreader, install and configure an alternative one. If the new newsreader connects successfully, the problem may be specific to your existing software.

5. Review DNS Settings

Your Internet Service Provider’s (ISP) DNS settings could be causing connectivity issues. Verify that your system’s DNS configuration follows your ISP’s recommendations. If problems persist, try entering the server’s IP address directly in the server field. You can check Eweka’s Service Status page for the current server IP address. Keep in mind that IP addresses may change over time.

6. Confirm Connection Limits

Eweka imposes a limit on the number of simultaneous connections. If you have reached this limit, additional connections may be blocked. Review Eweka’s connection guidelines to confirm that you are within the allowed limits.